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Shopper Help

Order Lookup/Status

Where to look up my orders?
  • Generally, the registration code will be sent to your registered email within 1 - 24 hours. If you do not receive it after 24 hours, you can check the order status at the following address.
    MyCommerce
    Avangate/2checkout
    Cleverbridge
    Other eCommerce Networks
    If a customer is requesting an order lookup or invoice, please contact us directly through our email support center. All transactions take place on the developer's official website and this information is not stored on these eCommerce Networks’ servers because it contains Personally Identifiable Information (PII).

  • When I receive the license after I placing the order?
  • How quickly you receive your product depends on several factors, including the payment option, who is delivering your product and whether you ordered a digital or physical product.

    1. Instant payment options like credit/debit card payments generally result in faster product delivery than offline payment options that take longer to process.
    2. Some of the software companies we work with deliver their own products, while others rely on cleverbridge to do so. If your product is delivered by cleverbridge, you will receive it immediately upon payment verification. In the case of delivery from the software provider, you will usually receive the product within 24 hours of the payment being verified.
    3. Digital products are delivered via email. An order confirmation email with a download link and/or access code for your product will arrive immediately after your payment is processed. Physical products, like CDs, will arrive later via the postal method specified.

  • What should I do if I’m having trouble with my product?
  • Please directly contact us, we will contact the developer’s official tech support to help you, or if you are not satisfied this way, you can contact the developer directly for the help.
    For the following related questions:

    - Product Installation
    - Product Features
    - Product Compatibility
    - Error messages/Troubleshooting
    - Upgrade eligibility
    - Anything else relating to the product itself

  • Payments Related

    Accepted Payment Methods
  • We accept most of the payment methods. Simply select your preferred payment method at checkout page and follow the instructions to complete your order.

  • Payment by Credit Card or Direct Debit
  • You will immediately receive your product activation information after completing the online order process.

  • Payment by Bank Transfer
  • You will receive access details for your download as well as an order confirmation after receipt of your transfer.

  • Payment by ClickandBuy or PayPal
  • It will take up to four business days (PayPal eCheck payments up to 7 days) to receive your order confirmation by email, even though you will immediately receive the confirmation of the completion of your transaction from PayPal.

  • How can I receive an invoice for my order?
  • If your order was purchased via the following eCommerce networks, you can click the following link pages for the detailed Info.
    MyCommerce
    Avangate/2checkout
    Cleverbridge
    Other eCommerce Networks
    If a customer is requesting an order lookup or invoice, please contact us directly through our email support center. All transactions take place on the developer's official website and this information is not stored on these eCommerce Networks’ servers because it contains Personally Identifiable Information (PII).

  • Order Related

    How can i be sure I will get the same product as the vendor sell at their official website?
  • ColorMango.com is a discount software online store. All the products we resell are authorized by the developers, and all the tech support is provided by their official site.

  • Coupon Using Guide
  • It's easy to use a discount coupon code at ColorMango.com. If you don't get it clearly, please follow the steps

  • Order Process
    Backup CD
  • If you have ordered a backup CD (if available on the shop), it will be sent depends on the product publisher's Shipping Policy. And please check the details at the publisher's website, or contact us directly, and we'll check it for you.
    Note:Back-up CDs are non-refundable.

  • Fail to Receive the Registered Email
  • In theory, once your order is validated, system will automatically send you a registration e-mail containing the download URL. If you do not receive it on time, perhaps it is tagged as a SPAM or it's because of the delay of Internet or system glitches. Or maybe the order failed to be processed. If so, what to do?

    1. Check your Junk mail box to see if there is a Registered Email
    2. Contact us directly to retrieve the Registered Email. (Please tell us your order ID in the email/support ticket)

  • Refund Policy

    Money Back Guarantee
  • 30 days money back guarantee is available for most products, and a few products has a specific money back terms. Detailed Info see the "Money back Guarantee" section at the product page.

  • Refund Process
  • Please send us your refund request with Product Name and Order ID, then we'll check your Order Info and help you complete the refund process.

  • Still Have Questions?

    Contact Us Directly
  • If you have any questions, Please contact Us Now.