Additional Customer Service - All of our customers will get our additional customer service (including order inquiry, activation code inquiry, technical support, refund, etc.), and we will also Do our best to help you communicate with the developers.
Qualified Products - All the products on sale are popular software that we selected. The normal download websites include large number of long-term un-updated software, and some contains ads and virus, which we all excluded. We make you sure 100% secure at our site.
100% Discount Success - We manually check and update the discount codes every day to ensure that the 99.9% discount coupons are valid, and try to provide the biggest discount online.
24/7 Support - Any questions (pre-sale, after-sales, technical support, etc.) please feel free to contact us, we will reply to you as soon as possible!
|Customer Support||Type of protocol||Supported OS||Supported Devices||IP Types|
- Live Chat
- Remote Desktop
- Support Ticket
- On Call
- OpenVPN & IKEv2
- Mac OS X
- Windows Mobile
|- Dedicated IP|
- Shared IP (Dynamic)
I am an absolute a new boy when it comes to VPN's but did the research
and picked the three day trial of PureVPN, expecting not to be able to
work it or for there to be terrible customer service but one week on I
am absolutely delighted as their customer service live chat just
resolved a problem I had and were so pleasant and efficient. I feel safe
and protected on the internet now and have even written to the
representative's director to commend them on their service. Hope this
helps someone like me who doesn't know much about all of this.
I contacted them 3 times in a few hrs to sort out why I couldn't download the program. Nauman was prompt and very friendly but most of all he didn't waste my time having me struggle with the problem. After I tried twice without success, I downloaded TeamViewer and he took over and he determined that I was in a blocked region and quickly sorted out my issue within minutes. Now i'm up and streaming TV from the US just like I wanted. I"m stoked!!! Thanks PureVPN.
During the trial, I had difficulties to select australian servers but really good service, the customer is very polite and professional.